2017

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KCS - Issue: Error "Unable to upload attachment. Failed to fetch" When Trying to Send a Secure Message with a File Attached

Issue:

  • <Leave for TE>

Environment:

  • Clio Web App 
  • Clio EU
  • New Clio Experience

Additional Information:

This is specifically affecting users on https://eu.app.clio.com 

Cause:

Not yet diagnosed

Workaround:

If attaching a file to share via Clio Connect, you can work around this issue by uploading the Document to Clio and sharing it separate from the Secure Message. 

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