KCS - Error: "Outlook encountered an error trying to read a folder. Please re-select your folder for synchronization on the Outlook Folders tab."

Issue:

  • User receives the listed error when attempting to start a sync

Environment:

  • Clio Web App
  • Outlook Desktop for PC
  • Outlook Desktop Sync

Additional Information:

n/a

Cause:

This issue occurs because the Outlook Desktop Sync expects Calendar/Contact data to be in one place, but cannot find it there. This is most frequently seen when a customer updates their Outlook version, or switches to an exchange server.

Resolution:

  1. Verify that correct Outlook Data File is set as the default (see here)
  2. Run ScanPST (see here)
  3. Attempt to reset the Clio Sync (see here)
  4. Contact Clio Support.

 

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