KCS - Issue: Some Time Entries cannot be found by other users when not associated with a Matter

Issue:

  • Some Time Entries cannot be found by other users when not associated with a Matter

Environment:

  • Clio Web App

Additional Information:

When Time Entries with no Matter associated are being added by a user, those Time Entries cannot be filtered for by other users with no administrative permissions

Cause:

Unable to search for Time Entries on other users when the Time Entry has no Matter associated with it.

Workaround:

The best workaround at this time would be to associate all Time Entries with a Matter - an administrative or catch all Matter can be created for these Time Entries that have no case to associate with 

 

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