KCS - Issue: Some Time Entries cannot be found by other users when not associated with a Matter

Issue:

  • Some Time Entries cannot be found by other users when not associated with a Matter

Environment:

  • Clio Web App

Additional Information:

When Time Entries with no Matter associated are being added by a user, those Time Entries cannot be filtered for by other users with no administrative permissions

Cause:

Unable to search for Time Entries on other users when the Time Entry has no Matter associated with it.

Workaround:

The best workaround at this time would be to associate all Time Entries with a Matter - an administrative or catch all Matter can be created for these Time Entries that have no case to associate with 

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality