KCS - Issue: Contact Profile Photos Display Rotated 90 Degrees

Issue:

  • Contact profile photos upload sideways for some accounts
  • Some images rotate when uploaded as profile/contact photos 

Environment:

  • Clio Web App
  • Apple Photos

Additional Information:

Profile Pictures appear sideways

Cause: 

Profile Photos uploaded from the Desktop version of Apple Photos are display rotated by 90 degrees. This only effects photos taken with a vertical aspect ratio.

Workaround:

  1. Upload the photo directly from your mobile device.
  2. Alternatively, save the photo outside of Apple Photos and upload from elsewhere

 

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