KCS - How Do I Generate a Report for a Deactivated User?

Objective:

  • Generating a Report for a Deactivated user 
  • Is there a way to get a report for a former user?

Environment:

  • Clio Web App

Additional Information:

n/a

Procedure:

Accounts paid per month:

Caution: if a User is not promptly disabled after running the report your account may be charged for this User

  1. Re-enable the disabled user
  2. Run the Report for that user
  3. Disable the re-enabled user

Accounts paid per year

  1. Temporarily disable an active user in the account
  2. Temporarily Re-enable the disabled user
  3. Run the Report for that user
  4. Disable the re-enabled user (from 2)
  5. Re-enable the disabled user (from 1)
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