KCS - Edits Made to Invoices in Quickbooks are Not Syncing To Clio

Issue:

  • Edits Made to Invoices in Quickbooks Online are Causing Errors
  • Get an error in Clio when making edits to Bills in Quickbooks 
  • Changes made to Bills in QBO aren't reflected in Clio.

Environment:

  • Clio Web App
  • Quickbooks Online

Additional Information:

n/a

Cause:

  • You cannot edit invoices that are synced from Clio in Quickbooks Online.

Resolution:

  • All changes to linked invoices must be made in Clio, and not in Quickbooks.
  • Changes made in Clio will sync over to Quickbooks, but the opposite isn't true.
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