KCS - Why is my Firms Email Appearing Twice on my Bills?


  • Firms email appearing twice on the Bill Themes 
  • Firm address duplicates on invoice
  • Firm phone number shows up double


  • Clio Web App

Additional Information:



  • This generally occurs if the phone number has been entered in your Account Information and also in the Localizations area of Bill Themes. To remove: 

    1. Go to Settings
    2. Select Billing
    3. Select Bill Themes
    4. Click on the relevant theme (likely the one marked as "Default")
    5. On the Edit Bill Theme page, select Localizations Firm Information
    6. Remove the email from the "Email:" field, leaving the "Email:" text intact
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality