KCS - Why is my Firms Email Appearing Twice on my Bills?

Objective:

  • Firms email appearing twice on the Bill Themes 

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

  • This generally occurs if the phone number has been entered in your Account Information and also in the Localizations area of Bill Themes. To remove: 

    1. Go to Settings
    2. Select Billing
    3. Select Bill Themes
    4. Click on the relevant theme (likely the one marked as "Default")
    5. On the Edit Bill Theme page, select Localizations Firm Information
    6. Remove the email from the "Email:" field, leaving the "Email:" text intact
     
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