KCS - Migration Templates Not Downloading in Correct File Format

Issue:

  • Templates downloaded from the Migration Templates page are supposed to be .CSV files, but are downloading as .XLS files
  • .csv files downloading as .xls files

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

The Browser may be impacting the file format. The following browsers may impact the file format:

  • Microsoft Edge

Resolution:

Try the download in a new browser. Preferably Chrome or Firefox.

 

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