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KCS - Why Aren't Emails Forwarded to Maildrop by Gmail Appearing in Communications?




  • Clio Web App

Additional Information:

To allow Clio to accept emails forward by Gmail, please add the original senders' email addresses as MailDrop Aliases.


When Gmail forwards emails, it keeps the original sender's email address in the 'From' field. Even if you add the Gmail email address as a MailDrop Alias, Clio won't recognize the original sender's email, so it will be rejected.

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