Objective:
n/a
Environment:
- Clio Web App
Additional Information:
To allow Clio to accept emails forward by Gmail, please add the original senders' email addresses as MailDrop Aliases. Click HERE for how to add an Alias.
Note: If your still encountering issues, try deleting the email address in Clio under the Mail Drop Email Aliases tab and re-adding.
For better consistency with filing emails through Gmail, use the Clio Gmail Add-On.
Answer:
When Gmail forwards emails, it keeps the original sender's email address in the 'From' field. Even if you add the Gmail email address as a MailDrop Alias, Clio won't recognize the original sender's email, so it will be rejected.