- Clio Web App
To allow Clio to accept emails forward by Gmail, please add the original senders' email addresses as MailDrop Aliases. Click HERE for how to add an Alias.
Note: If your still encountering issues, try deleting the email address in Clio under the Mail Drop Email Aliases tab and re-adding.
For better consistency with filing emails through Gmail, use the Clio Gmail Add-On.
When Gmail forwards emails, it keeps the original sender's email address in the 'From' field. Even if you add the Gmail email address as a MailDrop Alias, Clio won't recognize the original sender's email, so it will be rejected.