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Why Aren't Emails Forwarded to Maildrop by Gmail Appearing in Communications?

Objective:

n/a

Environment:

  • Clio Web App

Additional Information:

To allow Clio to accept emails forward by Gmail, please add the original senders' email addresses as MailDrop Aliases. Click HERE for how to add an Alias. 

Note: If your still encountering issues, try deleting the email address in Clio under the Mail Drop Email Aliases tab and re-adding. 

For better consistency with filing emails through Gmail, use the Clio Gmail Add-On. 

Answer:

When Gmail forwards emails, it keeps the original sender's email address in the 'From' field. Even if you add the Gmail email address as a MailDrop Alias, Clio won't recognize the original sender's email, so it will be rejected.

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