Objective:
- User cannot use the Clio Outlook Plugin with their shared accounts in Outlook
Environment:
- Clio Manage
- Outlook Online
- Outlook Desktop
Additional Information:
Error: "You cannot perform this action. This add-in scenario is not supported in this folder."
Answer:
In order for the Clio Outlook add-in to work, the account must be the default account. The Outlook plugin is disabled for shared accounts.