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How To Stop Duplicate Contacts from Being Created via the Outlook Add-In

Issue:

  • How To Stop Duplicate Contacts from Being Created via the Outlook Add-In
  • How To Stop Replicate Contacts from Being Created via the Outlook Add-In

Environment:

  • Clio Manage
  • Outlook 

Additional Information:

  • n/a

Cause:

  • Outlook is adding single quotations around the Contact when forwarding or replying to an email. The integration recognizes this as a Contact that doesn't exist in Clio, causing duplication. 

Resolution:

For instructions to remove the single quotations marks from appearing an email address from Microsoft website, click here

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