The Outlook Add-In is Creating Duplicate Contacts in Clio


  • How To Stop Duplicate Contacts from Being Created via the Outlook Add-In


  • Clio Web App

Additional Information:



  • Outlook is adding single quotations around the name of a client when forwarding or replying to an email, and the integration is recognizing this as a user that doesn't exist in Clio, causing duplication of the contact. 


Remove the single quotations marks from appearing an email address. For instructions,click here.  

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