KCS - Revenue Report Under-Reporting a Matter's Collected Amount

Issue:

  • Revenue Report shows the wrong total
  • Collected Amounts on the Revenue Reports show incorrect amounts for my Invoices
  • There are less collected amounts than I expect in my Revenue Report

Environment:

  • Clio Web App

Additional Information:

This solution only applies to Matters that are part of a multi-Matter Bill with more than one payment applied to it. 

Cause:

When a second (or third, etc...) payment was applied to a multi-Matter Bill, none of that payment was associated to the under-reported Matter.

Resolution:

  1. Find the second (or third, etc...) payment on that Bill
  2. Copy any payment details (such as the date/source/etc)
  3. Delete the payment
  4. Go to the Bill
  5. Re-apply the payment

 

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