KCS - What is a Support Code?

Objective:

  • What is a Support code?
  • Purpose of the Support code?

Environment:

  • Clio Web App

Additional Information:

For more information on locating your Support code, click here

Answer:

The Support code is a 9 character code that will change every 16 hours. The code provides enhanced security and allows Clio Support to verify with a higher degree of certainty the identity of our Users. This is one of many advanced security measures that we employ to ensure that our customer's account information remains secure.

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