KCS - What is the Difference Between a Credit Note and a Discount?

Objective:

  • What would I use a Credit Note and when would I apply a discount?

Environment:

  • Clio Web App

Additional Information:

The Billing HistoryInvoice PaymentsAccounts Receivable, and Revenue Report will show a section for Credit Notes. Currently none of our reports have columns for discounted amounts.

Answer:

A Credit note in Clio is considered a write-off and is usually applied to a bill when the firm does not think they will be getting paid for that amount. A discount is usually applied to a bill because the firm wants to take off a portion of the bill for their client. 

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