KCS - Unable to Download a Document

Issue:

  • Troubleshooting Document download 
  • Downloading a document from Clio Documents
  • Download documents in bulk

Environment:

  • Clio Web App

Additional Information:

Cause:

  • The Document 
  • Size of document

Resolution:

Troubleshooting steps for Document downloads: 

  1. Clear your browser cache. For instructions, click here. 

or

  1. Open your download folder on your computer and view recently downloaded 
  2. Check to see if  our browsers pop-up blocker is preventing the download 
  3. Try downloading the Document from an alternate browser
  4. Is the Document or file you are trying to Download too large? Try downloading a single Document or an alternate Document as a test. 

 

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