KCS - How to Run a Trace-Route (tracert) for app.clio.com

Objective:

  • A traceroute is like a monitored attempt to communicate between your computer and our servers. It can be very useful in troubleshooting certain kinds of issues.

Environment:

  • Clio Web App

Additional Information:

This is usually related to connection issues customers may experience, due to problems with their Internet Service Provider (ISP) which Clio cannot directly resolve.

Procedure:

If on PC:

  1. Press the ' Windows Key ' on your Keyboard or click the ' Start ' Button
  2. Type ' CMD ' and press ' Enter ' to open the 'Command Prompt'
  3. In the ' Command Prompt ' window type the following without quotation marks: "tracert app.clio.com"
  4. Press 'Enter'
  5. Wait for it to complete (may take several minutes)
  6. Take a screenshot of the results

 If on Mac:

  1. Launch 'Network Utility'
  2. Click 'Traceroute'
  3. Enter "app.clio.com" (without quotation marks)
  4. Click 'Trace'
  5. Wait for it to complete (may take several minutes)
  6. Take a screenshot of the results
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