When refunding a client for a Trust Request in LawPay, I am given the option to Receive Refund within Online Payments in Previous Clio. However, when I click Receive Refund, the link does not work.
- Clio Web App
- Previous Clio
This page has become deprecated, so the link to receive the payment is no longer active, which is why you cannot Receive the Refund.
- Ensure you have followed these steps
- Toggle to the New Clio Experience, where this page does not exist