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When Viewing Online Payments in Previous Clio, I'm Unable to Receive a Refund for a Chargeback Made within LawPay


When refunding a client for a Trust Request in LawPay, I am given the option to Receive Refund within Online Payments in Previous Clio. However, when I click Receive Refund, the link does not work.


  • Clio Web App
  • Previous Clio


This page has become deprecated, so the link to receive the payment is no longer active, which is why you cannot Receive the Refund.


  1. Ensure you have followed these steps
  2. Toggle to the New Clio Experience, where this page does not exist


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