KCS - Error Message: Password Does not Meet Strong Password Requirements

Issue:

  • I am trying to activate my Clio account and I have entered a password that has been accepted as strong, but when I try to complete the sign up process I get an error message saying the password is not strong enough.
  • Trying to reset password, and even though I entered a strong password I receive an error message:"Sorry, the password was not saved due to the following errors: Password does not meet strong password requirements."
  • Strong password not being accepted when signing up for Clio or resetting password

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

Certain special characters can cause problems when used in a Clio password.

The following characters should be excluded from passwords:# € £ 

Resolution:

  1. Create a password without the characters listed above

 

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