KCS - Why are All Documents in Clio Being Filed to the Same Matter?

Objective:

n/a

Environment:

  • Clio Web App

Additional Information:

To resolve this, use each Matter's own Matter Specific MailDrop email address, or use the Global MailDrop email address.

Answer:

One possible cause of this is that emails with attachments are all being forwarded to one Matter Specific MailDrop email address.

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