KCS - Clio Connect Email Notification Does Not Display the View Document Link

Issue:

  • View Document link is missing when I view my Clio Connect Email Notifications

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

Certain Email Programs (Including Earthlink) have trouble displaying interactive buttons. 

Resolution:

  1. Highlight all text in the Email to reveal any hidden text
  2. Locate the words View Document
  3. Click that text

 

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