KCS - Why is OneDrive Creating Folders for Closed Matters?

Objective:

  • After I archive a folder, OneDrive creates it again.

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

This could be happening because the Matter is still Open in Clio. Please verify that that the "Status" is "Closed", as having a "Closed Date" does not necessarily mean a Matter is closed.

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