KCS - Issue:Duplicate Matter folders being created and getting error message "Weird. That page or file isn't there anymore" in some accounts

Issue:

  • Duplicate Matter folders being created and getting error message "Weird. That page or file isn't there anymore" in some accounts

Environment:

  • Clio Web App

Additional Information:

When navigating to the documents subtab of a Matter, the subtab shows an error message "Weird. That page or file isn't there anymore" despite there being previously uploaded documents.

Cause:

The document folders are being duplicated and the Matter is connected to the wrong folder, causing the error message to appear.

Workaround:

The documents and Matter folders can be found by going to the main Documents tab 

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