San Diego’s got 2020 vision. Get your pass to the Clio Cloud Conference, October 15-16, 2020, at Year End prices!

Unable to Find Matter through Outlook Add-in


  • Receiving "No Results Found" error when trying to file to a Matter through the Outlook plugin
  • Why can't I find a Matter in the Office 365 Add-in? 


  • Clio Web App
  • Outlook
  • Office 365

Additional Information:


  • Search term is not included in the Matter Number (You must search using numbers or text that are part of your Matter Number)


  • If Search term is not included in the Matter Number, search using a term contained in the Matter Number, or update your numbering scheme

OR   file the email in via Maildrop

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality