KCS - Issue: Matter status does not appear to update from the status dropdown on Matter dashboard

Issue:

  • Matter status does not appear to update from the status dropdown on Matter dashboard

Environment:

  • Clio Web App

Additional Information:

When the status dropdown is used to change the status of a Matter from the Matter dashboard, the Matter status DOES successfully update/change. The Matter however, does not appear to have changed if you navigate away from the Matter dashboard, and then back to the Matter dashboard (such as going to the Matter activities, and then back to the dashboard). If you give the page a hard refresh, then the correct update should pull through.

Cause:

When a change is made to the Matter Status, Clio is not pushing an update to the page. A refresh is required to show the change.

Workaround:

Refresh page 

 

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