KCS - What Steps Should I Take If I Suspect That External Parties Have Access to My Login Credentials?

Objective:

  • How can I protect my account if I think someone else is logged onto it?
  • Things have been created in my account that I don't expect
  • I believe my account has been compromised

Environment:

  • Clio Web App

Additional Information:

Note that actions taken in your account may be the taken by 3rd party integrations, or a Contact/Calendar sync (Google, Office 365, or Outlook Desktop). Not all actions taken by integrations or syncs will appear in the Firm Feed. 

Answer:

  1. Log out all users from your Clio account (see here)
  2. Force a password reset of each suspect user (see here)
  3. Enable Two-Factor Authentication for each suspected user (see here)

You may also want to disable any suspect third party applications from your Clio account (see here)

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