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Issue: "Unable to Create Matter: This User Does Not Have Access to This Elite Feature"

Issue:

  • When creating a new Matter or adding a Related Contact to a Matter you get the error message "Unable to create matter: This user does not have access to this Elite feature".
  • Unable to Edit Matter: This user does not have access to this Elite feature.

Environment:

  • Clio Manage

Additional Information:

  • For instructions on how to clear your browser's cache, please refer to this article.

Cause:

  • Not yet diagnosed.

Resolution:

Clear your browser's cache and cookies, choosing 'all time'. 

 

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