KCS - Issue: "Unable to create matter: This user does not have access to this Elite feature"

Issue:

  • When creating a new Matter or adding a Related Contact to a Matter you get the error message "Unable to create matter: This user does not have access to this Elite feature".

Environment:

  • Clio Web App

Additional Information:

For instructions on how to clear your browser's cache, please refer to this article.

Cause:

Not yet diagnosed.

Resolution:

Clear the browser's cache and cookies from all time. 

 

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