KCS - Specific Folders in Document Integration Do Not Appear in Clio

Objective:

  • Google Drive folder not appearing in Clio
  • OneDrive Drive folder not appearing in Clio
  • DropBox Drive folder not appearing in Clio
  • Box folder not appearing in Clio

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

Please ensure that there are no characters that might be invalid (e.g. forward slashes "/"). Any folders whose names contain invalid characters will not appear in Clio.

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