KCS - What It is the Process When an Agent Adds a Vote for me on a Feature Request?

Objective:

  • What is on the list? Can we, as users, have input into the priorities on the list?

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

All recommendations are taken into consideration and reviewed. We o receive a lot of great Feedback and Suggestions from our users and our Development Team reviews each one and then has to make the difficult decision as to which Project they must tackle next. The decision is not only based on the amount of users that have requested the Feature but also on the complexity of the Feature. Because these two are taken into consideration it is very difficult for us to give a timeline or update. We continue to track these votes and suggestion in an internal database in order to advise our users once there has been progress to these suggestions.

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