Does Campaign Tracker provide Caller ID Information for Phone Campaign Leads?

Objective:

  • Understand what information will come in when someone calls the phone number associated with a phone campaign

Environment:

  • Clio Web App

Additional Information:

As of June 29th, 2018, caller ID information will no longer be available in Campaign Tracker. This functionality is now deprecated.

Answer:

No.

When someone calls the phone number associated with a Campaign Tracker campaign, a new lead will be created with that phone number attached. If you want to add more details, such as the name or email, you can do so by editing the lead.

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