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KCS - Will Payment Plans Keep Running Even if a Payment Fails?

Objective:

  • When will Payment Plans stop trying to process payments
  • What happens if a payment towards a Payment Plan fails?

Environment:

  • Clio Web App

Additional Information:

If an installment payment fails, the system will not re-attempt the payment. This installment will be skipped and the card will be tried again on the next Payment Date. 

Answer:

Yes, Payment Plans will keep running until the specified amount has been collected. 

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