KCS - Quickbooks Error Code (2050): Invalid CustomerMemo. String Length Specified Does not Match the Supported Length

Issue:

  • What is does the CustomerMemo field refer to in QuickBooks Online Errors?

Environment:

  • Clio Web App
  • Quickbooks Online

Additional Information:

n/a

Cause:

The CustomerMemo field refers to the total length of the Matter Numbers (names) for each of the Matters on a bill. The total number of characters in the Matter Numbers present on the bill cannot exceed the 1,000 character limit. 

Resolution:

Update your matter numbering scheme to ensure that the length of each Matter Number is short enough that the combined total equals less than 1,000 characters.

For more information on creating and updating the Matter Numbering scheme, see here. For more detailed instructions, please call Clio Support at 1-888-858-2546.

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality