KCS - Can I Schedule a Phone Call with a Support Agent?

Objective:

  • Schedule a Support Call
  • Set up a screenshare call
  • Can I schedule a phone call with someone

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

You can absolutely schedule a callback for training on a particular feature or for some more in-depth troubleshooting - we're happy to help! Please know that our ability to make outbound calls of this nature is quite limited and subject to availability. 

The fastest way to get in touch with our team and get assistance, is to call us directly while we're open, at a time that works for you, or to use the in-app chat tool found directly within your account!

Our hours are Monday to Friday 12am-5pm Pacific (3am-8pm Eastern) for phone Support and 5am-5pm Pacific (8am-8pm Eastern) for chat Support. You can dial 1-888-858-2546 extension 2 at any time within these dates and times.

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