Issue:
- No Clio icon in Office 365 Outlook after downloading add-in from Office 365 Store
- No Clio button to file emails after downloading plug-in for Office 365
Environment:
- Clio Web App
- Office 365 Outlook
Additional Information:
For more information about the Outlook add-in, see here.
Cause:
Add-in needs to be selected in the Outlook settings.
Resolution:
- Log in to your Office 365 account
- Go to the Outlook app
- Click on the settings gear, then click "Manage add-ins."
- In the Add-ins sidebar, search "Clio" then click the "Off" toggle to enable the add-in.
