Downloaded Clio Plug-in for Office 365 but the Clio Icon is Not Available

Issue:

• No Clio icon in Office 365 Outlook after downloading add-in from Office 365 Store
• No Clio button to file emails after downloading plug-in for Office 365 

Environment:

• Clio Web App
• Office 365 Outlook 

Additional Information:

For more information about the Outlook add-in, see here. 

Cause:

Add-in needs to be selected in the Outlook settings. 

Resolution:

1. Log in to your Office 365 account
2. Go to the Outlook app
3. Click on the settings gear, then click "Manage add-ins."
4. In the Add-ins sidebar, search "Clio" then click the "Off" toggle to enable the add-in.