KCS - Why Does a .docx Template Only Work Sometimes?

Objective:

  • To determine why some documents get created from a .docx template and some do not. 
  • Error: "The template could not be processed. The file type may not be supported, or it may have been generated by an unsupported program. Please contact support@clio.com for assistance."

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

Drawloop, our provider of Document Automation doesn't support .docx files because they cannot reliably pinpoint the cause of the problem.  Docx files have formatting on the back end of the document and it contains many variables that can cause the template to not generate. 

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