KCS - Documents Not Downloading Most Recent File When Clicking Name

Issue:

  • When Clicking File Name, Downloads Old Version of File

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

Google Chrome "AlphaDrive Browser Connector" Extension

Resolution:

Either:

Use a different web browser other than Google Chrome.

OR

In documents:

  1. Click View Details
  2. In the side window, click Verstion #

OR

In Google Chrome:

  1. Click the three verticle dots in the top right of the web browser
  2. Click More Tools
  3. Click Extensions
  4. Turn off AlphaDrive Browser Connector Extention

 

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