Communications Page is Freezing in Chrome

Issue:

• When scrolling through a list of Communications in Chrome, or attempting to edit a Communication in Chrome, Clio can become non-responsive.

Environment:

• Clio Web App
• Chrome Browser

Additional Information:

n/a

Cause:

Chrome extensions may be interfering with loading certain information on the Communications page (a specific extension known to cause this issue is 'Norton Identity Safe').

Resolution:

1. Disable the 'Norton Identity Safe' Chrome extension.