KCS - Communications Page is Freezing in Chrome

Issue:

  • When scrolling through a list of Communications in Chrome, or attempting to edit a Communication in Chrome, Clio can become non-responsive.

Environment:

  • Clio Web App
  • Chrome Browser

Additional Information:

n/a

Cause:

Chrome extensions may be interfering with loading certain information on the Communications page (a specific extension known to cause this issue is 'Norton Identity Safe').

Resolution:

  1. Disable the 'Norton Identity Safe' Chrome extension.

 

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