KCS - Issue: Unable to Add a Full Dollar Discount Line Items With a Duration of 2.3 and a Rate of of $175

Issue:

  • Unable to add a dollar amount discount to completely discount some line items with specific Rate and Duration amounts

Environment:

  • Clio Web App

Additional Information:

  • Sometimes, an error will appear when discounting line items with a certain duration and rate for the full amount. The error message is "Error: A quantity, rate, or discount has been applied producing a negative row total." 
  • If you try to save the invoice after the discount, an error "Error: Unable to save changes. A quantity, rate, or discount has been applied producing a negative row total." will appear 
  • These line items will not be able to be discounted for their full amounts, and instead will need to have a 100% discount applied instead. 

Cause:

Some numbers cause rounding issues internally 

Workaround:

  • Apply a 100% percentage discount

 

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