KCS - Why Are Clio Contacts Showing Up on My Phone?

Objective:

  • How do I stop syncing Clio Contacts with my mobile device? 

Environment:

  • Clio Web App

Additional Information:

Note: If Contacts are syncing between your mobile device and Clio, deleting them from your device will also result in the Contacts being removed from Clio. It is necessary to stop the Contact sync prior to performing any deletions. 

Answer:

While Clio does not have the capability to sync directly with the Contacts on your mobile device, if you are syncing Clio with Google or Office 365, and also syncing the device with the same Google or Office 365 account, your Clio Contacts will be synced to the device as well. 

To stop the sync with Clio, please take the appropriate steps below: 

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