KCS - My ScanSnap Does Not Have Option "Scan To Clio" (PC)

Issue:

  • "Scan To Clio"  Not Showing In ScanSnap

Environment:

  • Clio Web App
  • Clio Uploader
  • ScanSnap

Additional Information:

If neither of these options work, feel free to call our support line:

Cause:

ScanSnap is not seeing Clio Uploader in your computer. 

Resolution:

There are multiple ways you can fix this issue, here is a list of possible fixes

A) Uninstall and Reinstall the program

  1. Go to your installed programs in your computer.
  2. Uninstall Clio Uploader.
  3. Reinstall Clio Uploader, for instructions on how to do that click here.
  4. Make sure you are logged into Clio.
  5. Upload a Document, "Scan To Clio" should be an option.

B) Add the Clio Uploader as a Program in Scan Snap

  1. Make sure Clio Uploader is installed.
  2. Go to your ScanSnap Manager.
  3. Under "File Option" choose the File Format of "Folder".
  4. Go to the Application sub-tab.
  5. Click Add.
  6. Browse for the Clio Uploader and give it a name.
  7. Click Apply and Save.
  8. Now when you upload a document, Clio Uploader will be an option.
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