KCS - Error: "The Address Wasn't Understood" When Trying to Download Clio Document Launcher in Firefox

Issue:

  • Can't get the Clio downloader

Environment:

  • Firefox
  • Clio Web App
  • Clio Launcher

Additional Information:

n/a 

Cause:

This may be caused by a few reasons:

Resolution:

  1. Update your Firefox to the latest version
  2. Clear your cache, click the Launcher icon, and select "Install for Windows" (if using a Windows PC), or "Install for Mac" (if using a Mac)
  3. Download Launcher using a different web browser (Chrome, Edge, or Safari)

 

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