KCS - Issue: Some Time Entries Created by Clio Connect Users Not Able To Be Billed


  • Flat rate Activities created by Co-Counsel users not created with a duration of 1


  • Clio Web App

Additional Information:



When a Clio Connect user who has a Matter shared to them creates a Time Entry for a Flat Rate activity, the Duration of that Activity is not being set to "1" as expected. A Time Entry with 0 Duration will not be applied to an Invoice. 



  1. When a Connect user is creating a Time Entry, specify the Duration
  2. In Clio, if an Flat rate Activity is edited, and then saved, the Duration will update to 1


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality