KCS - I Thought Clio Absorbed My LawPay Subscription Cost But I Keep Getting Charged

Issue:

  • LawPay continuously bills for my subscription even though I've enabled Clio Payments
  • I thought Clio absorbed my LawPay cost but I've been getting billed
  • When is my subscription fee for LawPay covered
  • LawPay

Environment:

  • Clio Web App

Additional Information:

You will have to link your LawPay account to Clio in order for the subscription cost to be covered. Ensure you have followed the steps here to link your LawPay and Clio accounts.

How To Set Up Clio Payments 

 

Resolution:

  1. Please contact Clio Support to help conference in LawPay at 1-800-459-5798

 

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