KCS - Corrupted Document. Please make sure the file is in the latest format

Issue:

  • Receiving error message when converting Document from Template from a Word file to a GoogleDocs file  

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

  • This is a Google related issue, however, there are a few troubleshooting steps that can be taken to convert the file in GoogleDrive 

Resolution:

  • Open Document in Word and Save the file. Re-upload file to GoogleDrive and convert. 

or 

  • Download the Document from Template in Clio as a PDF document, upload to GoogleDrive and cover the file 

 

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