KCS - Why Does Interest Come Back After I Deleted It From a Bill?

Objective:

  • To determine why the interest charges appear on Invoices even after removing it from a Bill.
  • To determine why changing the Payment Profile doesn't result in the interest staying removed.

Environment:

  • Clio Web App

Additional Information:

Clio recalculates interest charges at 12AM PST.

Answer:

You will need to void and re-generate the Bill to reflect the newly applied Payment Profile. If you do not re-generate the Bill, the interest will keep coming back the next day.

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