KCS - I have Administrator Permissions but I Cannot View Financial Metrics in My Matters

Issue:

  • Cannot see Total Time and Total Expense Financial metrics in Matter Dashboard

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

The Billing Rate Visibility settings in your User Account may be set to "None".

Resolution:

  1. Go to Settings > Manage Users
  2. Select Edit beneath the affected Users name
  3. Scroll down to Billing Rate Visibility and change the selection to 'All'

 

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