KCS - What Does the Error "REST API is not yet supported for this mailbox" Mean?

Objective:

  • To determine why the error "Rest API is not yet supported for this mailbox' appears when trying to set up the Clio Add-in for Outlook.
  • To determine why the Rest API error is appearing when setting up Clio Plug-in for Office 365.

Environment:

  • Clio Web App
  • Office 365

Additional Information:

n/a

Answer:

The issue is likely related to your Office subscription level. Please ensure that you have a Business Premium subscription as per The Clio Add-in for Office 365 and Outlook.com.

If you have a Business Premium subscription to Office 365 and are still encountering the error, please contact Clio Support at 1-888-858-2546.

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