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Issue: An Edit to a Time Entry is Freezing Clio in Safari

Issue:

  • Editing Time Entries from the timekeeper dropdown on Safari occasionally takes a significant amount of time to load

Environment:

  • Clio Manage

Additional Information:

  • On Safari, starting a timer on the timekeeper and then trying to edit that entry can take a significant amount of time to load. During that time (if the time entry edit screen ever loads), the user is not able to click any buttons.
  • This causes the user to think the screen has frozen/leaves the user in a state of not being able to do anything in their browser until they refresh the page.

Cause:

  • Editing a Time Entry that does not yet exist is causing issues in Safari 

Workaround:

  • Use another web browser. We recommend Google Chrome or Firefox
  • Create a Time Entry before starting the timekeeper

 

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